Help Center
How can we help you? Find quick answers about delivery, returns, product authenticity and support.
Delivery & Shipping
How long does delivery take?
Delivery time depends on destination and courier availability. The final shipping option is shown during Shopify secure checkout.
What are the delivery charges?
The applicable delivery charge is calculated from the store's active shipping rules and displayed before you place the order.
Do you deliver outside Dhaka?
Yes, available delivery methods for your address are shown during checkout.
Returns & Refunds
Can I return a product?
Return eligibility depends on product condition, category and the store's return policy. Contact support promptly if there is an issue with an order.
What if I receive a damaged or incorrect item?
Keep the packaging and contact Crazy Hobbyst support with the order number and clear photos so the team can review the issue.
Authenticity & Products
Are the products authentic?
Crazy Hobbyst sources pet and aquarium products through its retail and supply operation. Product-specific brand and package information is shown on each product page.
How do I choose the right product?
Use the category, subcategory and product information on the website. For product-specific questions, contact support before ordering.
Product Support
How can I get help with an order?
Use the Track Order page for account-linked order status, or contact Crazy Hobbyst support with your order number.
Can I change an order after placing it?
Contact support as quickly as possible. Changes may not be possible once an order has already been packed or handed to the courier.
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